Once You’ve Booked

Processing deposit

After you have created your ultimate experience of South America you will be prompted to process your deposit. A deposit of 30 percent is required to begin the booking process so that we can secure arrangements with our suppliers on your behalf.

At this stage we also advise to obtain adequate travel insurance. Click here for a quote with our partners World Nomads.

A specialist will guide you through

Your journey specialist will review your order and contact (within one business day) to discuss your wishes, clarify any matters or make suggestions or recommendations to improve your experience. You are free to ask as many questions about your trip or the destination as you like and once you are happy, we’ll begin placing all requests.

Reconfirm your wishes

You will be contacted by your journey specialist within 1-2 business days in regards to the status of your request and will be advised of the full confirmation of your trip. At this stage you will be asked for your approval before all payments are guaranteed.

If for any reason we are unable to confirm arrangements as planned, your specialist will provide and discuss suitable alternatives with you. (This can sometimes mean a slight change of travel dates or finding alternative hotel arrangements to suit your standards for certain nights.)

You will be entitled to a refund if we cannot find suitable arrangements for you at this stage.

Sort out the finals

After all is confirmed, the remainder of your payment will be due approx. 60 days prior to departure. (This can be as early as 90 days for certain cruises etc. and you will be fully informed of this or any other payments required prior to reconfirmation. )

Wait in anticipation

Your complete ‘Pre-Voyage’ pack should arrive approximately one month prior to your departure date to give you enough time to unpack and get yourself ready. Keep a look out for your complimentary travel gifts as part of your incredible Boutique South American experience.

Bon Voyage

Now that you’re all packed, the only thing you need to worry about is having a marvellous time. Keep your eyes, hearts and minds open and you will not be disappointed!

Our trusted suppliers will be looking after you on the ground and answering any questions or queries you may have. You will be provided with local emergency contact numbers in case of any issues.